REFUND & RETURN POLICY

Last Updated: September 21, 2026

At PlugLove, we want you to feel confident when shopping with us.

Because our products are carefully prepared and packaged, returns and exchanges are subject to the conditions outlined below.

1. Return Eligibility

To be eligible for a return, the item must generally be:

  • Unworn
  • Unwashed
  • Unused
  • In its original condition
  • Returned with original tags and packaging
  • Accompanied by valid order details

Products that show signs of wear, washing, alteration, damage, or misuse may not be eligible for return.

2. Return Period

Return requests must be submitted within the return period communicated at the time of purchase or on the applicable product/order information.

Products requested for return after the applicable return period may not be accepted.

3. Non-Returnable Items

Certain products may be non-returnable, including items that are:

  • Marked as final sale
  • Personalized or customized
  • Worn or washed
  • Altered in any way
  • Damaged after delivery due to customer use
  • Missing original tags or packaging

Any product-specific return restrictions displayed at the time of purchase will apply.

4. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos showing the issue, where applicable

Our team will review the request and determine the appropriate resolution.

5. How to Request a Return

To request a return, contact:

Email: info@pluglove.com

Please include your order number, the product concerned, and the reason for your request.

Do not send products back without receiving return instructions from our team.

6. Return Shipping

Unless the product is damaged, defective, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

Original shipping charges may also be non-refundable where permitted by applicable law.

7. Refunds

Once an approved return has been received and inspected, we will notify you regarding the outcome.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

8. Exchanges

Where applicable, exchanges may be offered subject to product availability and eligibility.

If the requested replacement is unavailable, PlugLove may provide another available resolution.

9. Final Sale Products

Products specifically marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect, subject to applicable law.

10. Contact Us

For any questions about returns, exchanges, or refunds:

PlugLove
Email: info@pluglove.com