SHIPPING POLICY

Last Updated: September 21, 2026

At PlugLove, we take care in preparing every order and work with shipping partners to get your pieces to you safely and efficiently.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, launches, pre-orders, holidays, and other circumstances.

Any specific processing information provided on a product page or at checkout will apply to that order.

2. Delivery Times

Estimated delivery timelines may vary depending on your destination, shipping method, courier service, and other external circumstances.

Available shipping options and applicable delivery estimates will be displayed during checkout where applicable.

Delivery estimates are not guaranteed and may be affected by courier delays, weather, customs, public holidays, incorrect addresses, or other circumstances outside our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before your order is completed.

From time to time, PlugLove may offer free-shipping promotions or other shipping offers.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through your order confirmation or shipping notification.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Delays

PlugLove works with third-party shipping providers and cannot guarantee delivery on a specific date.

Delays may occur due to courier disruptions, weather, customs, high-volume periods, public holidays, or circumstances beyond our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

PlugLove is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

Additional shipping charges may apply where an order needs to be resent.

7. International Orders

For international deliveries, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

These charges are determined by the relevant authorities and are outside the control of PlugLove.

8. Lost or Damaged Packages

If your package appears damaged upon delivery or you believe your order has been lost, please contact us as soon as possible.

We may request photographs, tracking information, or other details necessary to investigate the issue with the shipping provider.

9. Contact Us

For shipping-related questions or assistance with an existing order:

PlugLove
Email: info@pluglove.com

Please include your order number whenever possible.